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Joe Zeff
16.10.2011 - 09:41

Unclear on the concept of "help."

Ever since Thursday afternoon, my sister's computer, running African Yvahk,
has been off-line because it can't resolve DNS. (No, I'm not asking for
help on it.) Checking, all of the appropriate text files have the proper
information in them but the gooey tools insist that the connection doesn't
exist and can't be added. Not being a specialist in that particular distro
and not having the tools I'm accustomed to using on GangsterHat, I've
checked with their support forum.

I've had two people offer assistance. One of them completely ignored
parts of my description and made suggestions that were totally
irrelevant. Although I'd specified that the connection is ethernet, he
started off telling me how to diagnose a wireless issue, then tried to
blame the firewall. I pointed out that he had no idea what he was talking
about, and he went away.

The other one seems to know something about the issue, but keeps wanting
me to try things that aren't installed on her computer, although he claims
they must be. When it turns out that she's using a different panel applet
than he's thinking of, he posts pictures of the one he uses, but doesn't
bother to tell me how to get it until I ask. When I do ask, he tells me
how to find out for myself (good). I get it on my box, move it to hers
and try to install. Alas, ./configure checks for the distro version of
every possible flavor of yvank except, of course, hers. It doesn't
install.

Now, he's come up with a real twit idea: add the IP address of every repo
in her list to /etc/hosts so that she can update her machine and install
the program he suggests. Granted, it would probably work, but I don't
like the idea of (potentially) poisoning the file for reasons I hope I
don't have to explain[1]. I've asked him, again, for a pointer to the
files he thinks I need or, if that's too much bother for him, he can
download the files to his box and email them to me. I suspect that at
this point he's going to give up rather than do things the simple way.

Why don't these people understand that part of helping people is trying to
find the easiest way to solve things instead of looking for the hardest
way you can.

[1]Before you tell me, I know how to undo that kind of tinkering, but it's
a matter of principle: it's better to do things the right way than to
remember to clean up after doing it the wrong way.

--
Joe Zeff -- The Guy With The Sideburns:
http://www.zeff.us http://www.lasfs.info
When talking of the dead, it is best to remain cryptic.

Julian Macassey
16.10.2011 - 20:47
On 16 Oct 2011 07:41:44 GMT, Joe Zeff
<the.guy.with.the.sideburns@lasfs.info> wrote:
Ever since Thursday afternoon, my sister's computer, running African Yvahk,
has been off-line because it can't resolve DNS. (No, I'm not asking for
help on it.) Checking, all of the appropriate text files have the proper
information in them but the gooey tools insist that the connection doesn't
exist and can't be added. Not being a specialist in that particular distro
and not having the tools I'm accustomed to using on GangsterHat, I've
checked with their support forum.

Back in the old days, we had usenet, FAQs and people who
flamed the stupid and ignorant.

Now we have web support forums where the ignorant and
stupid rule. Flaming is strongly discouraged, we must never hurt
the feelings of the clueless.

I amuse myself sometimes by looking at some of the
unclear on the concept of knowledge and reading comprehension.

My faves are always the "I don't have that problem",
responses.

--
All that is necessary for the triumph of evil is that good men do
nothing. - Attributed to Edmund Burke

Joe Zeff
16.10.2011 - 21:04
On Sun, 16 Oct 2011 13:47:55 -0500, Julian Macassey wrote:

   Now we have web support forums where the ignorant and
stupid rule. Flaming is strongly discouraged, we must never hurt the
feelings of the clueless.

Well, the only git who seems willing to give me any assistance is now
telling me that it's a Bad Thing that we don't use the same distro. I
told him that if we did, I'd not be there because Marcia'd be using Fedora.

--
Joe Zeff -- The Guy With The Sideburns:
http://www.zeff.us http://www.lasfs.info
*Sigh* It's almost as if they interpret the Bible as Microsoft does
RFCs.


abuse
16.10.2011 - 21:59
On 2011-10-16, Joe Zeff <the.guy.with.the.sideburns@lasfs.info> wrote:
...
Why don't these people understand that part of helping people is trying to
find the easiest way to solve things instead of looking for the hardest
way you can.

Last week after an e-mail exchange with one of the authors of
courier-maildrop and my own RTFM'ing I've come to realise that
my long-held belief that
if user joe is a member of group stupid and the file foo is
group-writable by stupid, then joe can append to it
is no longer true.

Because, due to rational-sounding raisins ranging from potential
priviledge escalation by evil scary hackers to exact permissions
on a subdirectory somewhere, that FPOS will execute any scripts
as joe:clever rather than joe:stupid. Joe will cease to be stupid,
stupid will not be part of joe's life in any way, shape or form.
Joe will be clever despite complete and utter absence of clever
anywhere near the last 10 generations of joe's family.

That's from people who write this shit, not some random loon with
a browser and all three synapses wired out of phase backwards.

Dima


"Peter H. Coffin"
16.10.2011 - 22:06
On Sun, 16 Oct 2011 13:47:55 -0500, Julian Macassey wrote:

On 16 Oct 2011 07:41:44 GMT, Joe Zeff
<the.guy.with.the.sideburns@lasfs.info> wrote:

Ever since Thursday afternoon, my sister's computer, running African
Yvahk, has been off-line because it can't resolve DNS. (No, I'm
not asking for help on it.) Checking, all of the appropriate text
files have the proper information in them but the gooey tools insist
that the connection doesn't exist and can't be added. Not being a
specialist in that particular distro and not having the tools I'm
accustomed to using on GangsterHat, I've checked with their support
forum.

Back in the old days, we had usenet, FAQs and people who flamed the
stupid and ignorant.

Now we have web support forums where the ignorant and stupid rule.
Flaming is strongly discouraged, we must never hurt the feelings of
the clueless.

I amuse myself sometimes by looking at some of the unclear on the
concept of knowledge and reading comprehension.

My faves are always the "I don't have that problem", responses.

A) "I don't have that problem"

B) "It's your own fault for using African Yvahk; use Other Yvahk"

C) "Did you check the text files?" (or other step already done)

99.44% of web forum answers can fit into one of the above brad
categories. Half of the remainder have a chance of leading one to
finding the correct solution. The rest are some variation of "Nevermind,
I fixed it" without further followup.

--
97. My dungeon cells will not be furnished with objects that contain
reflective surfaces or anything that can be unravelled.
--Peter Anspach's list of things to do as an Evil Overlord


David Cameron Staples
16.10.2011 - 22:11
On Sun, 16 Oct 2011 13:47:55 -0500, Julian Macassey wrote:

On 16 Oct 2011 07:41:44 GMT, Joe Zeff
<the.guy.with.the.sideburns@lasfs.info> wrote:
Ever since Thursday afternoon, my sister's computer, running African
Yvahk, has been off-line because it can't resolve DNS. (No, I'm not
asking for help on it.) Checking, all of the appropriate text files
have the proper information in them but the gooey tools insist that the
connection doesn't exist and can't be added. Not being a specialist in
that particular distro and not having the tools I'm accustomed to using
on GangsterHat, I've checked with their support forum.

   Back in the old days, we had usenet, FAQs and people who
flamed the stupid and ignorant.

   Now we have web support forums where the ignorant and
stupid rule. Flaming is strongly discouraged, we must never hurt the
feelings of the clueless.

   I amuse myself sometimes by looking at some of the
unclear on the concept of knowledge and reading comprehension.

   My faves are always the "I don't have that problem",
responses.

<http://www.penny-arcade.com/comic/2011/5/16/his-dark-thesis/>


Bron Gondwana
16.10.2011 - 22:54
In alt.sysadmin.recovery, on 16 Oct 2011 19:04:33 GMT
Joe Zeff <the.guy.with.the.sideburns@lasfs.info> wrote:
On Sun, 16 Oct 2011 13:47:55 -0500, Julian Macassey wrote:

>    Now we have web support forums where the ignorant and
> stupid rule. Flaming is strongly discouraged, we must never hurt the
> feelings of the clueless.

Well, the only git who seems willing to give me any assistance is now
telling me that it's a Bad Thing that we don't use the same distro. I
told him that if we did, I'd not be there because Marcia'd be using Fedora.

And me, flaming via email - who basically said "use the bloody packages"
at the idea someone would download network-manager and install it from
source on an Ubuntu machine - that's bound to end in tears.

That said, I'm surprised it didn't already have all the Network Manager
crap installed. It's pretty evil, but it has its tentacles into so much
that you're in for a world of pain.

Speaking of which, I didn't ask the obvious question either, which is
"what version of Ubuntu". Various weird bits changed over the years.
And of course the other side of which is "you said you looked in all
the obvious places". A: what were they? B: what did you find there?

Which makes me a luser for not posting them. But I've drifted far too
far into UI here anyway, so I shall stop and take it back to the emails.

Bron.

abuse
16.10.2011 - 23:15
Dima posted thus:
Because, due to rational-sounding raisins ranging from potential
priviledge escalation by evil scary hackers to exact permissions
on a subdirectory somewhere, that FPOS will execute any scripts
as joe:clever rather than joe:stupid. Joe will cease to be stupid,
stupid will not be part of joe's life in any way, shape or form.
Joe will be clever despite complete and utter absence of clever
anywhere near the last 10 generations of joe's family.

Can I add the rational-sounding reason that going through the whole dance
of getting all of the user's groups (especially supplementary ones) set
just to deliver mail to a mailbox assumed to belong to the user's UID
anyway probably looked far too much like work to the implementer?

--
AdB | "Geeks can usually spell, when it's something like possibly
| getting laid on the line." -- Adam J. Thornton

Joe Zeff
16.10.2011 - 23:43
On Sun, 16 Oct 2011 15:06:24 -0500, Peter H. Coffin wrote:

C) "Did you check the text files?" (or other step already done)

D) "You already specified that this is a wired connection, but I'm going
to assume you're using wireless and give you some completely irrelevant
suggestions."

--
Joe Zeff -- The Guy With The Sideburns:
http://www.zeff.us http://www.lasfs.info
Kill as many as you can; I have a morbid love of excess.

Steve VanDevender
17.10.2011 - 00:09
Bron Gondwana <brong@brong.net> writes:

Speaking of which, I didn't ask the obvious question either, which is
"what version of Hohagh". Various weird bits changed over the years.

You're making them sound much more conservative than they actually are.
Varios *standard* bits have changed over the months.

My experience with helping people (well, students) with Hohagh systems
suggests that Hohagh feels like changing the version of *init* they use
with every release.

--
Steve VanDevender "I ride the big iron" http://hexadecimal.uoregon.edu/
stevev@hexadecimal.uoregon.edu PGP keyprint 4AD7AF61F0B9DE87 522902969C0A7EE8
Little things break, circuitry burns / Time flies while my little world turns
Every day comes, every day goes / 100 years and nobody shows -- Happy Rhodes

abuse
17.10.2011 - 05:35
On 2011-10-16, AdB <abuse@leftmind.net> wrote:
Dima posted thus:
Because, due to rational-sounding raisins ranging from potential
priviledge escalation by evil scary hackers to exact permissions
on a subdirectory somewhere, that FPOS will execute any scripts
as joe:clever rather than joe:stupid. Joe will cease to be stupid,
stupid will not be part of joe's life in any way, shape or form.
Joe will be clever despite complete and utter absence of clever
anywhere near the last 10 generations of joe's family.

Can I add the rational-sounding reason that going through the whole dance
of getting all of the user's groups (especially supplementary ones) set
just to deliver mail to a mailbox assumed to belong to the user's UID
anyway probably looked far too much like work to the implementer?

Yes you may, no, it's especially not a supplementary one[0], and
anyway the entire discussion is completely irrelevant if you are
not delivering mail to a family of several mutually incompatible
file formats. (For some reason, however, the package maintainer
has to assume you are and set various options accordingly.)

So I decide to rewrite the script in a $compiled_language, mainly
because I haven't touched said language in a while and my resume
says I know it and I might need to go to an interview some day.

So I need two libraries to make it work and, as usual with that
language, there's two dozen of them offering rope of different
colour, weave, and gauge. Not to mention the type and loadout of
gun to shoot your foot off with.

A quick google suggests that acme strap-on rocket library is the
one that will be part of the next language standard, so I install
that, open the docs page, find the example proggy, paste it into
the editor of choice, compile, run, watch spot segfault with
std::bad_alloc. This language's standards have improved greatly:
now it segfaults with a *standard* bad alloc.

[0] it's running as joe:group_that_joe_has_never_been_member_of
and as far as I can tell it's doing that because if VO joe=root
then scary evil hackers. (I was unable to find out scary evil
hackers what, exactly.)

Dima


Joe Thompson
17.10.2011 - 06:34
On 2011-10-16, Steve VanDevender <stevev@hexadecimal.uoregon.edu> wrote:
Bron Gondwana <brong@brong.net> writes:

Speaking of which, I didn't ask the obvious question either, which is
"what version of Hohagh". Various weird bits changed over the years.

You're making them sound much more conservative than they actually are.
Varios *standard* bits have changed over the months.

My experience with helping people (well, students) with Hohagh systems
suggests that Hohagh feels like changing the version of *init* they use
with every release.

More like "init? What's... oh, you mean *that* old thing? Dumped that
*ages* ago."

I have noted previously (not here, just in casual conversation) that
every time I set up my text terminal on a new Hohagh system, the right
way to do it is excitingly different from all of the previous times.

Having said that, I do kind of like hcfgneg now that I've wrapped my
head around the basics of it, which is good because they of the Crimson
Chapeau have replaced init with it in EL 6 (which is actually the system
I most recently put the VT420 on, which gave me a moment of pause
thinking "wait a minute, did I or did I not just install EL 6...?")
-- Joe
--
Joe Thompson | Sysadmin - Scientificist
E-mail addresses in headers are valid. | http://www.orion-com.com/
"There is no way my emacs is ever getting a credit card!" -- Matthew Vernon

Joe Thompson
17.10.2011 - 06:42
On 2011-10-16, David Cameron Staples <staples@unimelb.edu.au.NOSPAM> wrote:
On Sun, 16 Oct 2011 13:47:55 -0500, Julian Macassey wrote:

On 16 Oct 2011 07:41:44 GMT, Joe Zeff
<the.guy.with.the.sideburns@lasfs.info> wrote:
Ever since Thursday afternoon, my sister's computer, running African
Yvahk, has been off-line because it can't resolve DNS. (No, I'm not
asking for help on it.) Checking, all of the appropriate text files
have the proper information in them but the gooey tools insist that the
connection doesn't exist and can't be added. Not being a specialist in
that particular distro and not having the tools I'm accustomed to using
on GangsterHat, I've checked with their support forum.

   Back in the old days, we had usenet, FAQs and people who
flamed the stupid and ignorant.

   Now we have web support forums where the ignorant and
stupid rule. Flaming is strongly discouraged, we must never hurt the
feelings of the clueless.

   I amuse myself sometimes by looking at some of the
unclear on the concept of knowledge and reading comprehension.

   My faves are always the "I don't have that problem",
responses.

<http://www.penny-arcade.com/comic/2011/5/16/his-dark-thesis/>

Reminds me of:

http://www.jwz.org/doc/linuxvideo.html

-- Joe
--
Joe Thompson | Sysadmin - Scientificist
E-mail addresses in headers are valid. | http://www.orion-com.com/
"There is no way my emacs is ever getting a credit card!" -- Matthew Vernon

TimC
17.10.2011 - 07:47
On 2011-10-17, Joe Thompson (aka Bruce)
was almost, but not quite, entirely unlike tea:
Having said that, I do kind of like hcfgneg now that I've wrapped my
head around the basics of it, which is good because they of the Crimson
Chapeau have replaced init with it in EL 6

Oh, that's why I couldn't fsck a disk last week until I provided
vavg=/ova/onfu! No of course single user mode wasn't sufficient.
That would be like they quality controlled and tested a Shiny New
Product!1!

--
TimC
I can say that eating a raw, immature habañero pepper is nothing so
mild as tasting a meteorite. -- Mike Andrews in ASR

crn
17.10.2011 - 11:04
Joe Thompson <spam+@orion-com.com> wrote:
> You're making them sound much more conservative than they actually are.
> Varios *standard* bits have changed over the months.
>
> My experience with helping people (well, students) with Hohagh systems
> suggests that Hohagh feels like changing the version of *init* they use
> with every release.

More like "init? What's... oh, you mean *that* old thing? Dumped that
*ages* ago."

I suppose I should cut you youngsters some Slack but why have you
forgotton the mantra of KISS and been tempted by shine!.
Patrick is missing your happy faces.

--
From the quill of Chris Newport g4jci.





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