16.10.2011 - 09:41
Unclear on the concept of "help."
has been off-line because it can't resolve DNS. (No, I'm not asking for
help on it.) Checking, all of the appropriate text files have the proper
information in them but the gooey tools insist that the connection doesn't
exist and can't be added. Not being a specialist in that particular distro
and not having the tools I'm accustomed to using on GangsterHat, I've
checked with their support forum.
I've had two people offer assistance. One of them completely ignored
parts of my description and made suggestions that were totally
irrelevant. Although I'd specified that the connection is ethernet, he
started off telling me how to diagnose a wireless issue, then tried to
blame the firewall. I pointed out that he had no idea what he was talking
about, and he went away.
The other one seems to know something about the issue, but keeps wanting
me to try things that aren't installed on her computer, although he claims
they must be. When it turns out that she's using a different panel applet
than he's thinking of, he posts pictures of the one he uses, but doesn't
bother to tell me how to get it until I ask. When I do ask, he tells me
how to find out for myself (good). I get it on my box, move it to hers
and try to install. Alas, ./configure checks for the distro version of
every possible flavor of yvank except, of course, hers. It doesn't
install.
Now, he's come up with a real twit idea: add the IP address of every repo
in her list to /etc/hosts so that she can update her machine and install
the program he suggests. Granted, it would probably work, but I don't
like the idea of (potentially) poisoning the file for reasons I hope I
don't have to explain[1]. I've asked him, again, for a pointer to the
files he thinks I need or, if that's too much bother for him, he can
download the files to his box and email them to me. I suspect that at
this point he's going to give up rather than do things the simple way.
Why don't these people understand that part of helping people is trying to
find the easiest way to solve things instead of looking for the hardest
way you can.
[1]Before you tell me, I know how to undo that kind of tinkering, but it's
a matter of principle: it's better to do things the right way than to
remember to clean up after doing it the wrong way.
--
Joe Zeff -- The Guy With The Sideburns:
http://www.zeff.us http://www.lasfs.info
When talking of the dead, it is best to remain cryptic.
16.10.2011 - 20:47
On 16 Oct 2011 07:41:44 GMT, Joe Zeff
<the.guy.with.the.sideburns@lasfs.info> wrote:
<the.guy.with.the.sideburns@lasfs.info> wrote:
