US-OH: Cincinnati-Reference Team Leader-Information & Reference

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Job Title: Reference Team Leader-Information & Reference
Job Location: OH: Cincinnati
Pay Rate: Open
Job Length: full time
Start Date: 2010-01-23

Company Name: The Public Library of Cincinnati & Hamil
Contact: Human Resources
Phone: email only please
Fax: email only please

Description: Reference Team Leader-Information & Reference Tracking Code 66-133 Job Description * Responsible for overseeing direct reference service to the public * Leads reference team members in providing the highest quality service to all internal and external customers, which include building group morale and cohesiveness, managing group processes and achieving team goals. * Implements and directs a public service program of reference assistance, readers advisory for the public in person and remotely. * Maintains awareness of current library trends in reference and information provision through professional reading, conference attendance and organization participation. * Schedules team members for effective public service. * Makes recommendations for service improvement to department manager. * Insures compliance with standard operating procedures. * Prepares appropriate materials for library publication. * Prepares narrative and statistical reports as necessary. * Represents Library at meetings, conferences and seminars, as assigned. Required Skills * Ability to act as a team leader: motivate, persuade, and negotiate with diverse individuals and groups. * Demonstrated leadership experience and/or project management experience. * Knowledge of collections and services across a broad range of subject areas. * Customer-oriented approach to service. * Proficiency with common computer applications: knowledge of Sirsi integrated library system preferred. * Ability to work well under pressure and meet deadlines. * Knowledge of the basic elements of library administration and the ability to apply such knowledge to work performed. * Analytical abilities sufficient to perform reference searches quickly and accurately across a wide range of subjects with material at the appropriate age level. * Interpersonal skills to deal effectively with the public and staff. * Effective verbal and written communication skills. * Initiative, creativity and flexibility; ability to act as a change agent. Job Location Cincinnati, OH, US. Position Type Full-Time/Regular




Please refer to Job code cincinnatilibrary-66 when responding to this ad.


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